Objectives

Introduce the concept of design thinking and service design methods to the whole digital team.
Foster a collaborative environment for rapid ideation and problem-solving via design.
Provide practical tools for structured iteration and continuous improvement.

Design Thinking workshop

I designed and co-facilitated a one-day design thinking workshop aimed at enhancing our digital team's understanding and application of essential service design tools. Alongside another service designer, we guided the team through a series of interactive sessions, focusing on user journey mapping, storyboarding, rapid ideation, and structured iteration.

Highlight activities
Fun moments

Highlight activities
Ice breaker

Thanks for the power of the icebreaker to kick off the long workshop. It set up a creative tone for the rest of the workshop. It encourages everyone to use pen and paper to do lots of illustrations to use visualisation to communicate and ideate.

Objective: To teach the team how to visualise the user experience from start to finish.

Activities: Hands-on exercises where participants mapped out a day in the life of their last personal / family trip they went on.

Highlight activities
Mapping the user journey

Highlight activities
Talk through the ideas

Objective: bring the user journey in a visual and narrative format, bringing it alive.

Activities: Collaborative storyboarding sessions where teams created storyboards for their own journey and share the pain points with other teams.

Ideation & Iteration

Brainstorming sessions with various constraint to encourage creative thinking and think solutions in different perspectives, After that the team come together to vote and discuss how to iterate the ideas in a tructure way .

Ideate with constraints

Iterate the ideas within the team

Reflections and Learnings

01/

Engagement: Keeping participants actively engaged through interactive and hands-on activities.

02/

Being adaptable in facilitation to accommodate different learning styles and paces, different discussion formats can boost creativity.

03/

Iterating on the workshop format based on participant feedback to enhance future sessions.

Objectives

Introduce the concept of design thinking and service design methods to the whole digital team.

Foster a collaborative environment for rapid ideation and problem-solving via design.

Provide practical tools for structured iteration and continuous improvement.

Design Thinking workshop

Highlight activities Fun moments

Highlight activities Ice breaker

Highlight activities Mapping the user journey

Highlight activities Talk through the ideas